Alloy Software Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award

Alloy Navigator Express 6 Honored for Exceptional Innovation

Nutley NJ, Jan 23, 2014 — Alloy Software announced today that TMC, a global, integrated media company, has named Alloy Navigator Express 6 as a  CUSTOMER 2014 Product of the Year Award winner.

Alloy Navigator Express is an easy to use and budget-friendly Asset Management and Help Desk solution for Small and Medium Businesses. Alloy Navigator Express enables personnel to increase IT efficiency and improve customer satisfaction by providing a central point of contact for issues, questions, and requests in an easy to deploy and maintain software package. Alloy Navigator Express arms technicians with the right tools to audit computer equipment, manage software licenses, handle support calls, and carry out their daily tasks.

“We are proud to receive the TMC CUSTOMER Magazine 2014 Product of the Year Award. Here at Alloy Software, we understand the challenges IT professionals face, and we strive to provide the tools and service to overcome those challenges.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The award reflects the commitment of Alloy Software to help our clients gain the much needed insight, understanding, and confidence to navigate their daily IT operations.”

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Alloy Software with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Alloy Navigator Express solution has proven deserving of this elite status and I look forward to continued innovation from Alloy Software in 2014 and beyond.”

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine. For more information, visit customer.tmcnet.com.

For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customer.tmcnet.com for more information.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit www.tmcnet.com.

Audit Tools 5.6.0 Released

Alloy Software released a new cumulative update for the Alloy Audit Tools – an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator to audit computers and display audit results.

Audit Tools version 5.6.0 offer the following improvements in the Inventory Analyzer for Windows and Audit Data Viewer components:

  • Now Windows 8.1 and Windows Server 2012 R2 operating systems are beging reported correctly.
  • Implemented a unified approach to capturing registry key values in the 64-bit key namespace.
  • Now OEM information from Windows can be captured and displayed in the Audit Data Viewer.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 6
  • Alloy Navigator Enterprise 5
  • Alloy Discovery Enterprise 6
  • Alloy Discovery 5
  • Alloy Navigator Express 5
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Software Support Portal to customers with a current Software Maintenance & Support plan.

The Juilliard School Continues to Hit “High Note” with Alloy Software’s IT Service Desk Management Solution

Nutley NJ, September 24, 2013 — Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that its flagship Alloy Navigator solution has been successfully leveraged for nearly a decade by The Juilliard School, the nation’s preeminent school for performing arts education. The widely respected school, based in New York City, is utilizing the Alloy Navigator solution for its IT asset and service desk management needs. Over the past nine years, The Juilliard School has not only been able to manage the high demand for technology, communication and collaboration, but it has consistently improved its ability to provide exceptional service year after year.

Alloy Navigator is an ITIL-based IT service management and IT asset management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator equips organizations with the tools to streamline and improve the efficiency of IT operations, including incident and problem management, asset management, change management, knowledge management, organization and contact management, and more.

As The Juilliard School has grown year over year so, too, has demand for technology from staff and faculty members in the classroom. According to Terence Kennedy, Office Manager within the IT Information Technology department at The Juilliard School, a key goal has long been to make technology accessible and usable. “Here at Juilliard, it’s essential for IT to deliver solutions that will enhance and fortify the learning process,” he said. “We’re always striving to add more value to our users which means we need IT management software that can deliver. For us, year after year, we continue to rely on Alloy Software’s solutions to help us meet those goals and expectations.”

The Information Technology department at The Juilliard School is responsible for providing and supporting business-critical services for the user community in one of the most prestigious schools in the world. Whether resolving technical issues, providing end-user training, procuring IT equipment and software, tracking inventory or loaning equipment, Alloy Navigator has played and continues to play a key role in their success.

Providing end-users with the ability to contact the help desk using multiple methods has been an extremely important advantage for Juilliard, but in particular, the feature-rich self-service portal really stands out as its preference for user interaction. “Using the portal’s built-in Knowledge Base and Announcement features, we’ve empowered our users to find solutions on their own. In turn, this has reduced unnecessary tickets, lowered support costs and led to speedier resolutions which makes everyone happy,” explained Mr. Kennedy.

“We are truly honored that, The Juilliard School, such a highly revered organization, has been our loyal customer for nearly 10 years and continues to find value in the Alloy Navigator product,” explained Vladimir Vinogradsky, President at Alloy Software. “We look forward to continuing our strong partnership and helping them overcome any business challenges they may face in the future.”

“Alloy Navigator is robust and feature-rich, and each new version continues to get better and better. We are constantly amazed how Alloy Software continues to improve on a product that has already provided so much value to us,” Mr. Kennedy concluded.

About The Juilliard School

The Juilliard School established this country’s standard for education in the performing arts, beginning with music in 1905. Its alumni are among the most famous recitalists, orchestral and operatic musicians, as well as arts administrators and teachers.  In 1951, its Dance Division was established, with combined training in contemporary and ballet technique. As in music, Juilliard’s Dance division boasts of alumni who are among the most accomplished artists in their field, among them Pina Bausch, Martha Clarke, Lar Lubovitch, and Paul Taylor. Juilliard became part of Lincoln Center in 1968, and added a four-year drama program. In 2001, Juilliard broke new ground with the addition of its jazz program; a graduate program in Historical Performance began in fall 2009, the same year that Juilliard inaugurated its partnership with the Metropolitan Opera’s Lindemann Young Artist Development Program. Currently more than 800 young artists from 44 states (plus Washington, D.C.) and 46 foreign countries attend Juilliard. More information at www.juilliard.edu.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Navigator Express 6.6 Update

This is a minor update containing new features and a number of improvements and fixes for issues identified in Alloy Navigator Express version 6.5.

Mobile Portal

The new Mobile Portal gives remote IT personnel and field service technicians full access to the service desk, allowing them to open, update and track service requests and perform other tasks. Mobile Portal supports Apple iPhone, iPad, and a wide range of Android and BlackBerry devices.

With the Mobile Portal, IT personnel can view, update and close assigned tasks and requests. Users can also stay updated with notifications of important events; communicate with customers and colleagues on the go; and leverage Alloy Navigator’s workflow automation to perform routine tasks.

Availability

This update is available for download from the Alloy Software
Support Portal
to customers with a current Software Maintenance & Support plan.