New Chat Feature for Website Visitors

As part of Alloy Software’s dedication to customer satisfaction we have added a chat feature to our website. This feature can be found in the lower right hand corner of the www.alloy-software.com website. By clicking on the “Click Here to Chat” button you are connected directly with a Sales Specialist who is dedicated to helping you.

This chat feature was implemented a few weeks ago, and so far the feedback has been great! Please don’t hesitate to use it and let us know what you think. We are working hard to be available to answer all chat requests instantly.

The live chat is available during the business hours of 8:00 AM – 5:00 PM Easter Time, Monday – Friday.
At any other time, or if an agent is not available, you can still use this feature to leave a message. We will get back to you via phone or e-mail as soon as possible.

Alloy Discovery 7.2 Released

Alloy Software is proud to announce the immediate availability of Alloy Discovery Enterprise version 7.2. This minor upgrade offers numerous new features and improvements based on direct feedback from our customers. Here is a list of some of the changes in the new release:

Microsoft Exchange Integration

Administrative alerts in Alloy Discovery 7.2 now support Microsoft Exchange Server, in addition to SMTP.

Software Vendors

In order to streamline the management of software licensing information version 7.2 adds the concept of Software Vendors. This enables you to specify not only who manufactured a software product, but also where you purchased it from.

Software Detection

Alloy Discovery recognizes MS Office 2010, MS Office 2013, SQL Server 2014, and latest versions of Adobe’s creative products..

Batch Update for Software Products

Batch Update saves you time by making changes in multiple Software Product records simultaneously.

Attachments

Now you can attach files to Computer and Software Product records – a great way to share and keep track of related documents.

Virtual Machines

Now you can easily identify virtual machines running on a particular host. When you view the details of a computer hosting virtual machines,
they will appear listed on a separate “Virtual Machines” tab.

Latest Audit Tools

This release includes the latest version of Audit Tools that are integral part of Alloy Discovery and Alloy Navigator products. The update brings
your Audit Tools up to the latest version. The package includes Audit Data Viewer and Inventory analyzers for Windows, Linux, and Mac OS.

Availability

Customers with a current Software Maintenance & Support plan are eligible to download this update through the Support Portal.

Alloy Navigator Express 7.2 Released

Alloy Software is proud to announce the immediate availability of Alloy Navigator Express version 7.2. This minor upgrade offers numerous new features and improvements based on direct feedback from our customers. Here is a list of some of the changes in the new release:

Alloy Navigator Improvements

Shared Snippets

In addition to personal snippets (blocks of re-usable text), Alloy Navigator now supports shared snippets. Shared snippets are available to technicians in the Main Console and in the Web Portal.

Latest Activities Widget

Version 7.2 introduces a new “Latest Activities” dashboard widget. The widget displays most recent activities performed on Alloy Navigator objects. Clicking an activity item brings up the corresponding object record.

Duration Data Type

The new version supports user-defined and virtual fields of Duration type. Duration fields store time duration values, such as Time Spent for tickets.

Separate Window for Memo Fields

Now technicians can conveniently edit longer texts using a separate window.

User Sessions Log

Version 7.2 introduces a new User Sessions Log. The log records information about all user sessions, which helps you analyze the ongoing use and access the effectiveness of your license when you use the Concurrent Users model.

Windows Authentication for API

Now the API module supports Windows Authentication. This enables external applications that use the API to automatically identify users and their access rights based on the currently used Windows account.

Drag and Drop Attachments in Web Portals

Now users of the Web Portal and the Self Service Portal can drop attachments to Action Forms, just as in the Main Console.

Self Service Portal Localization

The Self Service Portal (SSP) now includes the Italian language pack.

Improved Security

Self Service Portal account passwords are no longer stored in the database in encrypted form. Instead, Alloy Navigator uses password hashing, meaning it calculates a mathematical derivative of the password using a cryptography function. This is a one-way process, the hash cannot be decrypted.

Alloy Discovery Improvements

Integration with Microsoft Exchange

Now Alloy Discovery can send alerts via the Microsoft Exchange Server.

Attachments for Computers and Software Licenses

Now files can be attached to Computer and Software License records.

Virtual Machines Tab for Computers

Now you can easily view the information about virtual machines running on the host.

Availability

Customers with a current Software Maintenance & Support plan are eligible to download this update through the Support Portal.