Alloy Navigator Express 7 Delivers Major Upgrade to All-in-One Help Desk and Asset Management Solution for Small and Medium Enterprises

New Version Adds Functionality to Improve IT Operations Including a Web Portal for Technicians, Enhanced Self-Service Tools, Support for Consumables Inventory, and More

Nutley, NJ (July xx, 2015) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today released the new Alloy Navigator Express 7. Designed specifically for small and medium enterprises, Alloy Navigator Express 7 represents a major enhancement to the company’s help desk and asset management software. It includes a Web portal for technicians, support for consumables inventory such as toner and spare parts, and an array of tools and features to automate help desk and IT service operations.

Leveraging the enterprise-caliber functionality of the company’s flagship product Alloy Navigator 7, the new Alloy Navigator Express delivers a powerful solution to centralize IT and related service requests and proactively manage customer needs.

“Doing more with less is a common theme for today’s small and medium enterprises, especially related to IT operations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “The new Alloy Navigator Express 7 offers an array of new tools and functionality that empower support technicians and their customers to troubleshoot and resolve technical issues quickly.”

Web Portal for Technicians

The new Web Portal provides browser-based access to all functions and data in Alloy Navigator Express. This enables support personnel to access their dashboard and service request information from any computer, tablet or smartphone. As a web-based portal, there is no need to install any software on endpoint devices.

Consumables

In addition to tracking computers and equipment, the new Alloy Navigator Express also supports consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This ensures the right amount of supplies are always in stock.

Equipment Reservations

Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The added reservation queue facilitates the allocation and smooth handling of high-demand items. Through the self-service portal, users can check availability and reserve equipment.

Availability Calendar

To optimize help desk resources and staffing, the Technician Availability Calendar provides a master view of all personnel and their personal days off. This allows organizations to plan and distribute tasks more efficiently, without compromising the day-to-day needs of the help desk.

Snippets, Enhanced Search and Password Resets

Other features and functionality of Alloy Navigator Express 7 include:

  • Snippets – to increase response time to common requests, Snippets enable technicians to create a library of text-based tips that can be reused to troubleshoot and resolve issues.
  • Quick Filter – the new quick filter box provides enhanced search capabilities. As words are typed, related records in the knowledge base will be filtered dynamically, making it even faster to find answers.
  • Password Reset – easily resolve the most common help desk issue with just a single click.
  • Enhanced Self-Service Portal – completely redesigned and supports an array of high-resolution displays and tablet devices.

Available Now

For more information on Alloy Navigator Express 7 and the complete Alloy Software product line, visit http://www.alloy-software.com/anx7/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Navigator Enterprise 7.0.3 Released

Alloy Software is proud to announce the immediate availability of Alloy Navigator Enterprise version 7.0.3. This is a minor update containing a number of improvements and fixes for issues identified in earlier versions of Alloy Navigator Enterprise 7.

A detailed list of changes in this version is available in the Release Notes document  available on the Support Portal.

Availability

Customers with a current Software Maintenance & Support plan are eligible to download this update through the Support Portal.

Alloy Navigator Express 7 Released

Alloy Software is proud to announce the immediate availability of Alloy Navigator Express version 7. This major upgrade offers numerous new features and improvements based on direct feedback from our customers. Here is a list of some of the changes in the new release:

Web Portal for Technicians

Nowadays IT personnel are on the move and their software has to move with them. In addition to our Mobile Portal, technicians now can use a fully-featured Web Portal. The Web Portal can be accessed from any computer, whether your technicians work at a customer’s site, from home, or other remote locations, without having to install client software.

Enhanced Self-Service Portal

The Self-Service Portal in version 7 has been completely redesigned. It features a new look-and-feel
and is capable of adapting to high-resolution displays as well as tablet devices. Users can reserve equipment for special events or temporary use. When submitting tickets, users can relate incidents to the computers or other equipment that they own.

Mixed Licensing Model

The new flexible and cost-effective licensing model gives you the freedom to combine any number of named or concurrent users in a single deployment, based on your access scenarios, usage needs, and budget. In this model,
concurrent licensing determines how many technicians are expected to log in at any given time, while named licensing
reserves the ability for assigned managers to retain access even when the system is at the maximum concurrent users capacity.

Equipment Reservations

Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The
added reservation queue facilitates the allocation and smooth handling of high-demand items. Now users can see the availability of equipment and reserve it right from the Self Service Portal.

Consumables

In Alloy Navigator Express 7 you can track not only computers and equipment, but also consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This helps you be sure that the right amount of supplies is always in stock. You can even set up alerts to notify the appropriate staff when
supplies must be reordered.

Snippets

Save time and avoid typing in the same standard replies, troubleshooting recipes, or signatures. Build your own library of text fragments and reuse them when you update tickets, write knowledge base article, or communicate with others.

Printer Cartridge Information

Now you can easily see the level of ink or toner in your printers and receive e-mail notifications when
the toner is running low. This helps you avoid costly downtime by having printer cartridges replaced in time.

Availability

Alloy Navigator Express 7 is immediately available for evaluation and purchase.

Customers with a current Software Maintenance & Support plan are eligible to purchase this upgrade with a significant discount (up to 50-70%). Please contact our sales team for further assistance.

Audit Tools 5.6.1 Released

Alloy Software released a new cumulative update for the Alloy Audit Tools – an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator to audit computers and display audit results.

A detailed list of changes in this version is available in the Release Notes document  available on the Support Portal.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 7
  • Alloy Navigator Enterprise 6
  • Alloy Navigator Enterprise 5
  • Alloy Discovery Enterprise 6
  • Alloy Discovery 5
  • Alloy Navigator Express 6
  • Alloy Navigator Express 5

Availability

This update is available for download from the Alloy Software Support Portal to customers with a current Software Maintenance & Support plan.

Alloy Discovery Enterprise 7 Released

Alloy Software is proud to announce the immediate availability of Alloy Discovery Enterprise version 7. This major upgrade offers numerous new features and improvements based on direct feedback from our customers. Here is a list of some of the changes in the new release:

Software Licensing Compliance

Alloy Discovery 7 offers a new level of visibility into software licensing compliance. Now discovered installations of software products can be automatically reconciled to software licenses in order to help your organization stay in compliance.

Mixed Licensing Model

The new flexible licensing model gives you the freedom to combine any number of Named or Concurrent Users in a single deployment, based on your access scenarios, usage needs, and budget.

Non-discoverable Devices

Now you can manually add devices that cannot be discovered automatically. Once added, such devices and computers can be tracked, audited, and managed.

On-Demand Audit for Mac OS and Linux

Alloy Discovery 7 improves security and flexibility of the On-Demand Audit for Mac OS and Linux platforms by implemented support for SSH Public Key authentication.

Reporting Enhancements

Alloy Discovery 7 uses Microsoft RDL (Report Definition Language) for its out-of-box reports. You can run them as is, customize using Microsoft Report Builder, or create your own reports from scratch. Alloy Discovery 7 also continues to
support Crystal Reports.

Availability

Alloy Discovery 7 is immediately available for evaluation and purchase.

Customers with a current Software Maintenance & Support plan are eligible to purchase this upgrade with a significant discount (up to 50-70%). Please contact our sales team for further assistance.